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F. A. Q.'s

WHAT ARE EYELASH EXTENSIONS?

  • Our eyelash extensions are weightless and adhere to a single, natural lash, allowing for natural growth. Our stylists will design a formula for a naturally beautiful look

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WILL THEY DAMAGE MY NATURAL EYELASHES?

  • No, eyelash extensions shouldn't damage your natural lashes if applied by a licensed technician. We prioritize your natural lash health and choose the right length, weight, and curl for you.

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AM I A CANDIDATE FOR EYELASH EXTENSIONS?

To get eyelash extensions, your eyes should be infection-free, fully recovered from recent eye surgeries or procedures, and you should be comfortable down for up to 2 hours.

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Before getting eyelash extensions, it's important consider certain factors such as:

  • Frequent eye rubbing

  • Highly sensitive skin

  • SICK? Rescheduling your appointment for when you're feeling better is recommended for the best experience.

  • Healthy natural lashes are required to support our extensions. We cannot create lashes where there aren't any.

  • If you're allergic to cyanoacrylate, which is found in acrylic nails, we may not be able to provide our.

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HOW LONG DO THEY LAST?​

We generally lose between 3-5 natural lashes a day, you will become more aware of how many you are shedding while wearing extensions.  Don’t worry – it’s all part of the natural process our bodies go through on a regular basis.

     

  • Most clients schedule their appointments every 2- 3 weeks for a fill.

  • Much of how long they last depends on how you care for them at home.  This includes eye-make-up choices, cleansers, exposure, etc.

 

Our goal is to have your lashes look FULL and BEAUTIFUL!

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We aim to provide full coverage within the scheduled appointment time. However, if you have less than 19 per eye, please allow us time to apply full set. If your results are slightly lower, we may offer you more time for a fee, subject to availability.

Please text us ahead of time if you need extra TLC. Thank you!

 

Possible factors could be:

  • Travel (Airlines are notorious for dry air – which could dry out our bond)

  • New Medications  (The chemistry in our bodies change, and could cause our hair to change too)

  • Excessive Exercise/perspiration

  • Hormones/Monthly Cycle

  • General seasonal shedding.  Happens 2-3 times/year.  Typically lasts about 4-6 weeks.

  • General cleaning.  Wash daily with lash cleanser and brush provided by your salon

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ARE THEY WATERPROOF?

  • Yes!  You can shower and swim in them after the curing process - which is 12  hours.  You must avoid moisture/getting them wet for the first 12 hours.  ​

  • Wash after tears, swimming, and beach activity

  • What happens if I get them wet before 24 hours?   The adhesive will "bloom".  It will triple in size and turn a grey-ish color. You will have premature shedding.​

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HOW MANY EXTENSIONS ARE APPLIED FOR EACH APPLICATION?

  • This depends on how many natural lashes you have on each eye, and varies from eye to eye. 
     

​HOW DO I PREPARE FOR MY APPOINTMENT?

  • Please arrive with your eyes free of any eye makeup

  • No caffeine and any stimulants!  Your eyes involuntarily move and stimulants will increase this action.

  • Be prepared to relax, lay still, and enjoy your experience. PLAY DEAD! J/K

  • Please be aware that Consultations (Test Patch) appointments will not be scheduled on the same day as your full service.  We must wait 24 hours prior to applying your full set.  This is for your safety.  If you have an allergy to our products, we would rather your reaction is isolated to a small area on the outside of your eyelid rather than your entire eyelid swelling shut. 

  • For your safety no other guests!

  • Silence your cell phone. We want to create a relaxed environment where you can take a nap and unwind for an hour or so. 

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HOW LONG IS MY APPOINTMENT?

  • Appointment times depend on your service,  and the number of days you are away from your most recent eyelash appointment.  

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HOW DO I CARE FOR MY EYELASH EXTENSIONS?

Your new eyelash extensions are fairly maintenance free.  The general rule of eyelash extensions is “The cleaner they are, the longer they last”.  The largest enemy of lash loss is oil and dirt.  Oil can come from our fingers or from the products we apply, while dirt and debris get trapped by daily activity.

  •   Avoiding direct contact with oils will help maintain longevity of your lash extensions.  

  • After each appointment, avoid moisture, steam and eye make-up for 12 hours.  This means: avoiding exercise, steam from a shower, sauna, raindrops, or tears from an emotional movie.

  • After 12 hours: Always use an oil-free eye make-up remover.

  • Every morning/evening: Cleanse your lashes with a oil free lash cleanser and lash cleansing brush. (sold online or in studio)

 A towel or a q-tip may get caught in the bond and cause irritation to your eye. There is a chance dead skin, debris, or make-up may accumulate in this small space and cause damage to your natural lash. 

  • Avoid any long-wearing, waterproof eyeliners and mascaras. 

  • Schedule timely perfection session (fill-in) appointments with your stylist to maintain your beautiful extensions.  Everyone loses their hair at different rates; typically our clients schedule their appointments every two weeks to avoid any large gaps in their lash line.

  •  Do not use oil-based products over your eyelash extensions!  Ask them to kindly place lint-free eye pads over your eyes when performing their steam and facial massage services.

  • Avoid intense heat (yes, possibly a hair dryer) and steam.  This goes for our bronze tanning bed beauties: be sure to wear eye protection while in the tanning booth.  Your extensions are delicate and if under enough heat or steam may prematurely shed.

  • Do not use an eyelash curler on your extensions – you will break the adhesive bond and your beautiful, new extensions will not hold!

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I WEAR CLUSTERS/INDIVIDUALS/FLARES OR STRIPS, WILL THEY LOOK LIKE THAT?

  • The short answer is: “No”.

  •  Unfortunately, long-term use of these products usually contributes to damage and to your natural lashes due to the weight, adhesive process, and removal process of these types of artificial applications.

  • Cheaper is not better when it comes to the health of your lashes!

  • If you are accustomed to wearing clusters/individuals/flares or strips, please schedule a consultation; we’d love to help you keep your natural lashes as healthy as possible.

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I HAVE A SPECIAL OCCASION, WHEN SHOULD I GET MY LASHES APPLIED?

  • We suggest your initial set should be applied at least 2-3 weeks prior to your event, with a perfection session (fill-in) scheduled 2-3 days prior to your event.   By planning your appointment in advance, we will be able to accommodate any adjustments to the appearance of your lashes; including curl, length, volume or shape.

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I'M CURRENTLY WEARING ANOTHER SALON'S LASHES, MAY I SCHEDULE A FILL-IN WITH YOU?​

  • We prefer to work with a fresh, clean set of eyelashes.  There is an option for a refill from another artist at an additional fee, but since there are many interpretations of eyelash extension applications, we cannot account for another salon's products and techniques. 

  • If your current eyelash extensions are from another salon and/or you are well past the 5-week mark, we will require you to receive a Full Set appointment.  

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SCHEDULING APPOINTMENTS

  • Our appointments are scheduled by time, though we strive to achieve full coverage per eye for our standard sets and touch-ups   Your appointment is your time and our opportunity to create an artistic, full look for your lashes.

  • Being on time to your appointment with your eye-makeup removed

  • Initial visits are scheduled with a consultation.  Consultations are prior to your appointment, please arrive 10 minutes early.

  • A $25 deposit will be required to secure your first full service,  the deposit will be applied to your full service or a credit toward product.  

  • In most cases, if a client arrives late we cannot add additional time to their appointment.  However, if there is an opportunity to do so, the Lash Stylist will offer it in 15 minute increments for an additional fee. 

  • IF YOU ARE FEELING SICK:  RESCHEDULE!

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THE ONLINE SCHEDULE DOESN’T HAVE ANY OPENINGS ON THE DAY I’M AVAILABLE, IS THERE AN OPENING?

  • Our online schedule reflects our available appointment times.  If you do not see an opening for a particular time, day, or month; it is because we are booked.  We encourage you to call 24 hours prior or same day for any cancellations

  • Outside availability is open for an additional fee of $35 by request
    You may also send an email to info@asymmetricbeauty.com with your availability and we will add you to our cancellation list.

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WHAT IS YOUR CANCELLATION/RESCHEDULING POLICY?

  • We understand last-minute emergencies pop-up.  We'd love for you to keep your appointment; and not have to pay for lash extensions you are unable to wear.  However, if you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule.                    Any appointments cancelled less than 24 hours from appointment time will be charged a $25 fee.  All no shows, will be charged 100% of the appointment fee.  We reserve the right to discontinue scheduling appointments with clients who no show 2 times, or continuously cancel with less than 24 hours notice.

  • ***PLEASE DO NOT REPLY TO THE TEXT REMINDER***   This is an unmonitored mailbox and we will not receive this message.  Please be sure to call and leave a voicemail with your name, number and appointment time; or TEXT regarding changes to your appointment.

  • IF YOU ARE FEELING SICK:  Please let us know as soon as you think you cannot make it.  Do not come into the salon!  We will reschedule our appointment - first time rescheduling will not be charged a fee.  We will extend you the same courtesy if we are feeling under the weather.  

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HOW IS THE CANCELLATION FEE APPLIED?

  • Fee should be paid by end of business day on the day of reschedule or cancellation. New appointment will not be made until fee is paid.

  • Pay via Credit/Debit Card or Zelle

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DO I GIVE GRATUITY?

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MISCELLANEOUS

  • *Please note that we reserve the right to discontinue service to any client we find to be unable to fit the standards of our Rescheduling Policy or any client who is unable to keep their lashes at a level of cleanliness that is proper for this service.  Our relationship may be terminated at anytime.  We want your experience with us to be pleasant.  If for any reason we feel differently or if it is time for us to part - no hard feelings.  We wish you the best and are grateful for our time together.

  • Feel free to contact us with any further questions, keep in mind we cannot answer the phone when we are with clients, but will return your call (404-538-6438) as soon as possible.  If you leave a text or voicemail please include your name and phone number, or email us: info@asymetricbeauty.com

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